DISPATCHER

Duties And Responsibilities

• Promotes Company’s Purpose, Mission and Vision statements.
• Receives orders and schedules ready-mix deliveries.
• Directs batch plant operators, loader operator and ready-mix drivers in support of ready-mix customer requirements.
• Uses all information passed from the Sales Department for maximum results.
• Processes and posts required information on delivery tickets to ensure accurate invoice billing.
• Captures and processes all COD transactions.
• Processes and posts required information on delivery tickets via computer terminal to ensure accurate invoice billing with computerized accounting system.
• Processes all checks and credit card transactions accurately to balance daily totals.
• Administers credit controls placed by Credit Manager.
• Supports, promotes and dresses with professionalism and safety in mind.
• Communicates with Supervisor via radio or telephone if timely delivery of product cannot be met.
• Instructs drivers on any unfamiliar delivery routes.
• Communicates with ready-mix drivers to ensure efficient delivery.
• Works with customers to resolve complaints and problems tactfully and diplomatically.
• Timely posts driver schedules.
• Reports and files incident report when complaint or problem occurs.

Preferred Requirements

• 2 years of experience in the concrete industry
• Business or technical degree
• ACI Level 1 Certification