Dispatcher

About the role

The role involves managing dispatch operations, ensuring timely and efficient service delivery, and coordinating with various departments to meet customer needs.

Responsibilities

• Manage dispatch operations to ensure timely and efficient service delivery.
• Cover shifts on either Friday-Monday or Sunday-Wednesday.
• Coordinate with various departments to meet customer needs and resolve issues promptly.
• Handle incoming calls and emails, providing accurate and helpful responses.
• Ensure all vehicles are operational and stocked with necessary supplies.
• Monitor vehicle performance and maintenance schedules.
• Collaborate with team members to maintain high standards of customer service.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a customer service or dispatch role.
• Strong organizational and time management skills.
• Ability to work flexible hours including weekends and holidays.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and good driving record.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Experience with dispatch software and CRM systems is a plus.
• Knowledge of local traffic patterns and road conditions.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.
• Team player with strong interpersonal skills.

Benefits

• Competitive salary package.
• Incentive bonuses based on performance.
• Vacation and holiday pay.
• Paid training and development opportunities.

Pay

• $20-$25 per hour, depending on experience.

Schedule

• Shifts on either Friday-Monday or Sunday-Wednesday.
• Flexible scheduling with some weekend and evening hours required.