Dispatcher

About the role

For more than 120 years, KASCO has been the industry leader in providing quality products, parts, repairs, and service to the meat processing and retail institutional food industries. Our cutting edge products include band saw blades, meat grinder plates and knives, and cutlery. We also offer a vast range of butcher supplies, seasonings, replacement parts, and repair services to grocers, restaurants, and meat, seafood, deli and bakery departments.

Responsibilities

• Answers the Service/Repair Call Group phone lines.
• Maintains group email box for incoming emailed repair requests.
• Enters information into dispatch system.
• Dispatches repair calls to the field.
• Keys accurate and consistent information in the dispatch system, including call entry and updates.
• Takes necessary actions to ensure customer calls are completed to meet the established deadlines.
• Receives repair estimates from FSRs and submits to customer for approval.
• Notifies FSR of approval/denial of estimates.
• Maintains monitoring repair calls to ensure calls are being closed in a timely manner.
• Acts as liaison between Kasco FSRs, customers and other departments as needed.

Qualifications

• Some college and one to five years related experience; or equivalent combination of education, training and/or experience.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Strong sense of urgency.
• Self-starter able to work with minimal amount of daily supervision.
• Team Player. Customer Driven.
• Proficient in MS Word, Excel, and Outlook.
• Experience and good understanding of creating complex reports and manipulating data in Excel, using pivot tables, VLookup, etc. a plus.
• Data entry speed of 5,000 keystrokes per hour, typing speed 50 words per minute.
• Able to work one weekend a month (Sat and Sun, four hours each day).
• Able to cover holidays as needed.

Other Skills and Abilities

• Ability to prioritize and manage multiple projects simultaneously.
• Strong interpersonal skills to interact with Management, FSRs, A/R, Shipping/Receiving, Sales, Purchasing, and Customer Service.