Dispatcher

About the role

Under routine supervision, this position is responsible for dispatching and resolving problems for company drivers, contracted drivers, and/or carriers. Exceptional proactive communication skills with internal and external customers are required, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and promoting a professional workplace attitude in a fast-paced environment.

Responsibilities

• Monitor loads assigned to drivers, resolving any issues that may affect scheduled pickup or delivery times while proactively communicating with affected customers (e.g., truck mechanical problems, traffic or weather issues, customer-directed shipment changes).
• Maintain documentation of driver detention time to ensure accurate, on-time pay.
• Uphold the company safety culture by delivering daily safety messages and participating in monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements.
• Support other team members as needed.
• Communicate professionally, timely, and effectively with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement, minimize turnover, and improve satisfaction and productivity.
• Manage company equipment to improve operational efficiency and profitability by coordinating with fleet maintenance teams and assigned drivers to ensure vehicle readiness.

Requirements

• High School Diploma or GED (Required).
• Up to 1 year of experience in Transportation, Customer Service, or other relevant fields.
• Demonstrated ability to:
  • Effectively transmit, receive, and accurately interpret ideas through various mediums.
  • Meet or exceed driver needs to provide excellent service.
  • Work constructively and collaboratively with a variety of individuals and groups.
  • Adapt to a dynamic work environment and shifting priorities.

Preferred Qualifications

• 1-2 years of experience in transportation, customer service, or other relevant fields.

This position is not eligible for employment-based sponsorship.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements:

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance, short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave along with two weeks of paid parental leave.
• Six paid holidays annually.

This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans.