Dispatcher

About the role

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of job: Handle all incoming phone calls and dispatch hot-shot request in a timely and orderly fashion in order to best meet the needs of our dealers in most efficient manner possible. Assist the warehouse team in between customers and phone calls.

Responsibilities

• Handle all incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion. 25%
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible. 25%
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s). 25%