Dispatcher

About the role

At Diamond, our Dispatchers are the heartbeat of our operation. You’ll connect customers, technicians, managers, and sales teams while keeping the day running smoothly across HVAC, Plumbing, and Electrical.

Responsibilities

• Dispatch technicians and manage daily schedules for maximum efficiency.
• Answer calls and communicate with customers and field technicians.
• Schedule estimates, sold jobs, follow-ups, and service calls.
• Adjust schedules when emergencies, delays, or cancellations happen.
• Manage technician on-call schedules.
• Cookordinate with managers, technicians, sales, and customer service teams.
• Debrief technicians after jobs and help resolve customer concerns.
• Pull permits and coordinate inspections.
• Process purchase orders, invoices, warranties, and job documentation.
• Track Quiet Cool & Generac inventory and order equipment as needed.
• Follow up on outstanding customer balances and assist with month-end goals.

Requirements

• Loves solving problems and finding solutions.
• Can multitask without losing the details.
• Communicates confidently and professionally.
• Stays calm when the schedule gets crazy.
• Is organized, proactive, and accountable.
• Has a strong customer service mindset.
• Can work well with technicians, managers, customers, and multiple departments.
• Isn't afraid to pick up the phone and make things happen.
• Learns technology and new systems quickly.

Benefits

• Medical insurance paid for employees + affordable family options
• Dental & Vision HSA & Copay plan options
• 401(k) with company match
• PTO 6 Paid Holidays

Pay

$22.00 - $26.00/hr

Schedule

N/A