Dispatcher

Essential Functions

• Exercise discretion and use independent judgment when relating customer requests, appointment time, and assigning orders to specific drivers daily to run road, local, or city.
• Maintain A to B dispatching and complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Contact Manager/Cargo Specialist regarding the failure.
• Apply any additional charges and notify customer service of changes.
• Track and maintain yard report, MDR, CNI, and Divisional Pool.
• Actively participate in driver recruiting and retention.
• Process ATP’s and Non-Productive pay. Review preliminary payroll.
• Oversee drivers HOS and ELD updating.
• Manage roadside repair.
• Oversee and manage Rail/Port pins – reservations – LFD.
• Operate with a sense of urgency while handling challenging environments.

Skills and Knowledge Requirements

• Experience with GPA Navis system and Driver HOS required.
• 3–5 years of intermodal experience preferred (not required).
• Strong data entry and computer skills.
• Good communication and organizational skills.
• Knowledge of DOT regulations and/or hazardous materials.
• Ability to multi-task in a fast-paced environment.