Dispatcher

Description

Honey Bucket, a division of Northwest Cascade, is seeking a dependable and organized Dispatcher to join our team. This is a full-time, year-round position with Monday–Friday, 9:30 AM to 6:00 PM hours, with some weekend work required.

Responsibilities

• Work closely with the Area Manager and field teams to ensure service runs safely, efficiently, and with outstanding customer care.
• Coordinate and dispatch daily driver routes.
• Monitor routes and make real-time adjustments based on customer needs, staffing, and changing priorities.
• Respond promptly and professionally to driver and customer questions, concerns, and complaints.
• Look for opportunities to improve route efficiency and overall performance.
• Forecast equipment and staffing needs and communicate them to the appropriate team members.
• Maintain safety and quality standards in accordance with company and DOT requirements.
• Complete accurate data entry and prepare and distribute operational reports.
• Follow established systems and procedures and communicate gaps or concerns to the Area Manager.
• Step in to support teammates and help keep daily priorities on track.

Requirements

• A high school diploma or equivalent.
• Previous dispatch, logistics, transportation, or operations experience preferred.
• Strong geographical awareness and route-planning skills.
• Clear, professional communication with customers, drivers, and coworkers.
• Strong organization and attention to detail.
• A calm, solutions-focused approach when plans change or problems come up.
• Ability to manage multiple priorities in a fast-moving environment.
• Ability to learn, follow, and help reinforce operational systems and standards.

Physical Requirements

• Ability to sit and work at a desk for extended periods.
• Regular use of a computer, phone, hands, and fingers.
• Occasional lifting or moving up to 25 pounds.
• Walking through yard or warehouse areas, including uneven surfaces, as needed.
• Adequate hearing and vision to communicate effectively and monitor dispatch activities.

What We Offer

• Full-time, year-round employment.
• Weekly pay and overtime opportunities.
• Employer-paid medical, dental, and vision coverage, with discounted family coverage.
• Paid time off.
• 401(k) with company match.
• On-the-job training.
• Tuition reimbursement.
• A team that works hard, supports one another, and knows how to get sh*t done.

Equal Opportunity Employer

Northwest Cascade, home of Honey Bucket, is an equal opportunity employer. We believe different ideas, perspectives, and backgrounds create a stronger and more innovative workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other status protected by applicable law.