Dispatcher

Essential Functions

Captures the activities of workers engaged in receiving, storing, and shipping product in iDS and loads documents to supervisors.

Coordinates paperwork from and to outside truck drivers dropping off and picking up loads.

Confer with supervisors/managers to coordinate warehouse activities and dispatch activities.

Processes cuts and communicates shortages to space planners, inventory control, and management.

Responds to customers' or shippers' questions and complaints regarding storage and distribution services.

Arranges for necessary shipping documentation and contacts carriers for necessary equipment outbound shipments to ensure on-time billing.

Examines invoices and shipping manifests for conformity to tariffs and customs regulations.

Answers phones.

Affords assistance to other Dispatchers with necessary functions.

Performs all duties in compliance with appropriate safety and security standards.

Sets up SDS returns to be handed out through iDS.

Sets up receiving in iDS.

Separates paperwork, spots, and downloads orders for other shifts and assigns loads.

Coordinates Home Depot transit orders.

Tracks live loads to ensure no detention time and monitors doors.

Separates and matches customer paperwork, packing slips, requisitions, and pre-load pick sheets, noting special handling instructions where required.

Sets spots orders according to bill time, spotting earliest bill times first.

Sets up assignments and monitors pre-loader and loader progress to ensure timely billing in iDS.

Works with outside truck drivers dropping off and picking up loads.

Processes cuts and communicates shortages to space planners and inventory control and management.

Bills LTLs, RPs, Will-Call orders, and DLTL (Estes) before midnight.

Maintains pre-loader and loader progress to ensure timely billing.

Reprints labels and paperwork for outbound loads.

Bills loads and puts them into carousel.

Ensures reliable attendance at scheduled shifts.

Performs all duties in compliance with appropriate safety and security standards.

Performs all other duties as assigned or needed.

Position Qualifications

Attendance - Ability to work required schedule and arrive at work on time. Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season and work alternative schedules to accommodate the needs of the business.

Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction.

Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, and management.

Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.

Mathematics - Ability to perform basic math (addition, subtraction, multiplication, and division) in all units of measure using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percentage.

Language - Ability to read and interpret documents such as receivers, invoices, operating instructions, and procedure manuals. Ability to write routine reports and correspondence.

Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines. Properly count, document, or scan the number of units as needed by the function that is being performed.

Paperwork - Verification - Ability to verify paperwork necessary to ensure inventory count is correct.

Accuracy - Ability to perform work accurately and thoroughly.

Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.

Accountability - Ability to accept responsibility and account for his/her actions.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Autonomy - Ability to work independently with minimal supervision.

Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.