Dispatcher

About the role

Hiller's mission is to be America's Best home service company by providing care, growth and opportunity ensuring every team member is happy. With 17 locations across 4 states, over 34 years in business, more than 850 team members, and a fleet of over 600 vehicles, Hiller offers a 100% satisfaction guarantee of high-quality residential home services. The company emphasizes a family-owned culture with core values of CARE, healthy work/life balance, established career paths, advancement opportunities, and year-round work with no layoffs.

The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller's values.

Responsibilities

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Coordinate and maintain on call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians.
• Utilize clear communication to manage conflict resolution.
• Perform other duties as assigned.

Requirements

• Service Titan Experience Preferred
• Minimum of 3 years prior industry experience in dispatch and coordination preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.
• High School diploma or GED required.

Benefits

• Weekly Pay
• Competitive Bonus Structure
• Year-round work – No layoffs
• Advancement opportunities
• Team Atmosphere
• Free Tele-Health on Day 1
• Medical, Dental & Vision insurance
• Long and Short-term disability