Dispatcher

HARP Home Services, a dynamic, rapidly-growing HVAC, Electrical, and Plumbing company, is seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.

Schedule

• Monday - Friday, 12:00 pm - 8:00 pm

About the role

Our associates are our most important resource. They provide the sole source for our ability to meet our customers' needs. We have set high standards for job qualification and job performance. Our associates must have strong communication skills and a willingness to learn and grow. We will provide training in an environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice, and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service, Electrical, and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service, and making sure all ticket information is entered in the computer correctly.

Responsibilities

• Reschedule appointments
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Work Environment

Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally, and financially.

Benefits

• Competitive salary
• Impressive monthly bonus plan
• Incentive plans
• Medical, dental, vision, and prescription coverage
• Company-supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match

Requirements

• Minimum of one year customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software