Dispatcher

About the role

Haley Mechanical’s leadership team combines the benefits of being a well-run local business with the tools and resources of a strong, growing organization. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to resolve the critical issues affecting their homes.

Responsibilities

• Receive emergency and non-emergency calls and document critical information as needed
• Knowledgeably prioritize calls based on urgency and importance
• Monitor field technicians to effectively manage schedules and optimize time utilization
• Schedule customer appointments using right tech/right call guidelines
• Perform accurate data entry to track calls, jobs, and customer information

Qualifications

• Previous dispatching experience required
• Home services industry experience and/or ServiceTitan experience strongly preferred
• Strong attention to detail and organizational skills
• Dependable, conscientious team player
• High standards for honesty, integrity, professionalism, and attitude

Requirements

• Successful completion of pre-employment screening, including assessments, interviews, background checks, and drug screening

Benefits

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
• Time Off & Perks: Paid time off and paid holidays, Paid parental leave
• Growth and Training Opportunities: Tuition reimbursement, Ongoing training and professional development

Pay

$22.00 – $27.00 per hour

Schedule

Monday – Friday | Full-Time