Dispatcher

About the role

The Dispatcher for Guardian Fleet Services plays a crucial role as the central hub of communication, coordination, and support for the entire operation. This position involves balancing customer needs, driver safety, and operational efficiency with calm, steady leadership.

Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, motor clubs, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Aid with administrative tasks such as office operations when required.

Requirements

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high-stress situations.
• Proficiency with dispatch software, GPS systems is a plus.
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes (preferred).
• Must be able to communicate fluently in English.

General Physical Demands

• Sit for extended periods (up to 8–12 hours during busy shifts).
• Stand, walk, and move between office areas as needed.
• Lift and carry office items, paperwork, or small equipment up to 20–25 lbs.
• Perform repetitive hand and wrist motions when typing or using communication equipment.