Dispatcher

About the role

Do you love customer service? Organization and making sure projects flow? Have you’ve been doing that for more than a year? Then keep reading… How about growing your skills and income at a company where your attention to detail will be appreciated? As a Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful. If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!

Responsibilities

• Schedule manpower assignments and ensure Emergency Service program is executed.
• Maintain a log of company equipment and tools, including periodic physical inventories and inspections.
• Ensure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately.
• Administer the company vehicle program including maintenance, repair, fuel, and service stock.
• Promptly responds to email requests to secure the opportunity.

Requirements

• Prior experience in the auto and/or flat glass industry is a plus.
• Knowledge and understanding of the basic tools of the trade.
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications.
• Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.
• Strong organization skills, able to multi-task, and can manage time.
• Outstanding phone skills.
• Strong computer and internet skills.
• Excellent interpersonal and communication skills (written and verbal).

Skills

• Excel at exceptional customer service: delivering an exceptional high-quality customer experience; we highly value customer satisfaction surveys and Google reviews.
• Have an eye for perfection: high level of attention to detail.
• Identify additional opportunities to help the customer: act as trusted expert to make best recommendations for current and future needs.

Benefits

• Paid training
• Company-provided technology
• Benefits package
• PTO and vacation

Pay

The pay range for this position is $17-$20/hour, depending on your level of experience as a Dispatcher.