Dispatcher

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
• Answer incoming phone calls from existing customers.
• Provide exceptional customer service.
• Enter all ticket information correctly into the computer.
• Create dispatch numbers for all parts ordered.
• Follow up on part orders.
• Schedule appointments for part installation.

Requirements

• A minimum of two years office/customer service experience (dispatch experience is preferred).
• A professional appearance.
• Excellent interpersonal skills with the ability to interact with all types of customers.
• A strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Able to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Qualifications

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork.

Benefits

• A competitive salary.
• An impressive monthly bonus plan.
• Incentive plans.
• Family-oriented benefits including medical, dental, vision, paid vacation, paid holidays, and a 401(k) plan with employer match.