Dispatcher

Key Responsibilities

• Work alongside the Lead Dispatcher to coordinate daily technician routes and schedules.
• Dispatch plumbing professionals to customer appointments efficiently and effectively.
• Schedule and coordinate service calls, inspections, site visits, estimates, and follow-up appointments.
• Monitor technician availability and adjust schedules as needed throughout the day.
• Ensure dispatch software and scheduling systems remain accurate and up to date.

Customer Service

• Communicate professionally with customers regarding appointment scheduling, arrival times, and service updates.
• Address customer concerns and assist in resolving scheduling-related issues.
• Provide a positive customer experience through clear and timely communication.

Team Communication

• Serve as a communication hub between field technicians, management, and customers.
• Cookordinate with supervisors and department managers to address scheduling challenges and operational needs.
• Assist with job prioritization and emergency service coordination when necessary.

Administrative Support

• Perform light clerical duties, data entry, and documentation.
• Track and maintain various departmental KPIs and performance metrics.
• Assist with reporting, job tracking, and operational follow-up activities.
• Maintain accurate records and support departmental workflow processes.