Dispatcher

About the role

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Responsibilities

• Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
• Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
• Communicates and distributes all delivery orders to branch warehouse and delivery staff
• Provides instruction to drivers if a logistical or customer service issue should arise
• Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
• Manages the material accuracy/verification process for each truck pre-delivery
• Makes sure to report (as needed or requested) on labor costs for each delivery
• Establishes, builds, and maintains customer relationships
• Communicates effectively with customers, sales, and management regarding delivery statuses
• Communicates any concerns or issues directly to Branch Manager
• Maintains a positive attitude and approaches job assignments with a "can do" attitude
• Adheres to all company policies and procedures, DOT and OSHA standards

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge/data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to “take charge” and be proactive when necessary
• Strong written and verbal communication skills
• Demonstrated effective (polite, organized, questioning) telephone skills
• Demonstrated ability to follow instructions with limited guidance