Dispatcher

About the role

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.

Responsibilities

• Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
• Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
• Communicates and distributes all delivery orders to branch warehouse and delivery staff
• Provides instruction to drivers if a logistical or customer service issue should arise
• Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
• Manages the material accuracy/verification process for each truck pre-delivery
• Makes sure to monitor and report (as needed or requested) on labor costs for each delivery
• Establishes, builds, and maintains customer relationships
• Communicates effectively with customers, sales, and management regarding delivery statuses
• Communicates any concerns or issues directly to Branch Manager
• Maintains flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Approaches job assignments with a positive "can do" attitude
• Displays effective (polite, organized, questioning) telephone skills
• Adheres to all company policies and procedures, DOT and OSHA standards

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge/data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to “take charge” and be pro-active when necessary
• Strong written and verbal communication skills
• Demonstrated effective (polite, organized, questioning) telephone skills
• Demonstrated ability to follow instructions with limited guidance

Compensation and Benefits

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits. Base: $28.25- $33.50 per hour

Benefits at FBM include:

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match

We also offer a career path designed with you in mind.