Dispatcher

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development.

About the role

At Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.

Responsibilities

• Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability.
• Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff.
• Uses and maintains Department of Transportation (DOT) dispatch software to meet or exceed FBM compliance targets.
• Provide instruction to drivers if a logistical or customer service issue should arise.
• Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse.
• Manages the material accuracy/verification process for each truck pre-delivery.
• Monitors and reports (as needed or requested) on labor costs for each delivery.
• Establishes, builds, and maintains customer relationships.
• Communicates effectively with customers, sales, and management regarding delivery statuses.
• Professional, courteous, and ongoing contact with customers before, during, and after a sale.
• Communicate any concerns or issues directly to Branch Manager.
• Must attend all required meetings in relation to deliveries and overall company.
• Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity, and being a Company of Choice for both employees and customers.
• Adhere to all company policies and procedures, DOT and OSHA standards.
• Other duties as assigned.

Qualifications

• Bilingual (Spanish) preferred.
• Building products knowledge strongly preferred.
• Strong computer knowledge/data entry skills required.
• Previous experience preferred.
• Ability to quickly and accurately perform basic math skills.
• Assertive – demonstrated ability to “take charge” and be pro-active when necessary.
• Strong written and verbal communication skills.
• Ability to quickly read a road/geographical map and communicate directions to someone else.
• Demonstrated effective (polite, organized, questioning) telephone skills.
• Flexibility/adaptability in personal work schedule and in product/delivery scheduling.
• Strong organizational skills.
• Approaches job assignments with positive "can do" attitude.
• Effective interpersonal skills with customers and peers.
• Demonstrated ability to follow instructions with limited guidance.

Benefits

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• A career path designed with you in mind

Pay

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market.

Schedule

Full-time