Dispatcher

About the role

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Responsibilities

• Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
• Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
• Communicates and distributes all delivery orders to branch warehouse and delivery staff
• Provides instruction to drivers if a logistical or customer service issue should arise
• Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
• Manages the material accuracy/verification process for each truck pre-delivery
• Makes sure to monitor and report (as needed or requested) on labor costs for each delivery
• Establishes, builds, and maintains customer relationships
• Communicates effectively with customers, sales, and management regarding delivery statuses
• Communicates any concerns or issues directly to Branch Manager
• Maintains flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Approaches job assignments with a positive "can do" attitude
• Displays effective (polite, organized, questioning) telephone skills
• Adheres to all company policies and procedures, DOT and OSHA standards

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge/data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to “take charge” and be pro-active when necessary
• Strong written and verbal communication skills
• Demonstrated effective (polite, organized, questioning) telephone skills
• Demonstrated ability to follow instructions with limited guidance

Compensation and Benefits

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits. Benefits at FBM include: Medical, Dental, Vision HSA/FSA plans, Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance, Critical illness, Hospital Indemnity, Accident Coverage, Legal Insurance Plan, Generous 401(k) plan with company match, and a career path designed with you in mind.

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job.