Dispatcher

About the role

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Key Responsibilities

• Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability
• Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage
• Communicates and distributes all delivery orders to branch warehouse and delivery staff
• Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse
• Manages the material accuracy/verification process for each truck pre-delivery
• Makes sure to report (as needed or requested) on labor costs for each delivery
• Establishes, builds, and maintains customer relationships
• Communicates effectively with customers, sales, and management regarding delivery statuses
• Communicates any concerns or issues directly to Branch Manager
• Attends all required meetings in relation to deliveries and overall company
• Supports our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
• Adhered to all company policies and procedures, DOT and OSHA standards

Qualifications

• Bilingual (Spanish) preferred
• Building products knowledge strongly preferred
• Strong computer knowledge/data entry skills required
• Previous experience preferred
• Ability to quickly and accurately perform basic math skills
• Assertive – demonstrated ability to “take charge” and be pro-active when necessary
• Strong written and verbal communication skills
• Demonstrated effective (polite, organized, questioning) telephone skills
• Demonstrated ability to follow instructions with limited guidance

Compensation and Benefits

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits. Base: $23.00-$30.00 per hour

Benefits at FBM include:

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Generous 401(k) plan with company match
• Generous paid time off
• Flexible work arrangements
• Professional development opportunities
• Employee wellness programs

Equal Opportunity Employer: Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.