Dispatcher

Job Description The Dispatcher - Regional supports day‑to‑day freight coordination across local, regional, and national OTR, and linehaul operations by scheduling, assigning, and tracking shipments. They are responsible for dispatching and supporting both company-employed drivers and independent contractor drivers, ensuring accurate data entry, shipment visibility, and consistent communication. They monitor freight movement across multiple route types, proactively communicating updates and escalating service issues when needed. They play a critical role in maintaining on‑time freight movement, regulatory compliance, and a high level of driver and customer service. Compensation: $26.84 per hour Schedule: Sunday, Monday, Tuesday and every other Wednesday, 6 AM - 6 PM Responsibilities Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systemsDispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelinesServe as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and emailRelay load instructions, routing details, and service updates to drivers and document interactions in internal systemsMonitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performanceTrack and maintain accurate records related to driver hours, availability, utilization, and performanceIdentify service disruptions, delays, or compliance concerns and escalate issues to leadership per SOPsProvide routine customer updates and shipment status information based on defined service expectationsCoordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolutionSupport OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shiftsAssist with onboarding and support of new drivers by providing system navigation guidance and basic process instructionPerform data entry, documentation review, and administrative tasks to support fleet and dispatch operationsFollow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirementsAll other duties as assigned to meet evolving business needs. Qualifications Education: High School Diploma or GED equivalent required. Strong customer service, communication, and organizational skillsAbility to follow established processes and manage multiple priorities in a fast-paced dispatch environmentBasic problem-solving skills with sound judgment and willingness to escalate issues appropriatelyComfort using dispatch, TMS, or fleet management systems; AS400 experience a plusPrior transportation, logistics, or dispatch experience preferredDemonstrated reliability, professionalism, and commitment to attendance and schedule requirementsDemonstrated discretion and confidentiality in handling and protecting sensitive informationTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.