Dispatcher

Key Responsibilities

• Overserves all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Affords assistance with supervision of day-to-day operations

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

Physical Requirements And Working Conditions

• Mostly office environment but requires periods of standing walking when in the service area away from the office.
• Utilize standard office equipment;
• Access filing system/cabinets;
• Communicate effectively and efficiently in person or by telephone.
• Little or no travel required, but meeting with local customers may be necessary.