Dispatcher
First Student · Stoughton, MA · 2 mo ago
On-siteManagement$25/hrFull-time
About the role
Join our Stoughton team and help support safe, reliable, and on-time transportation for Stoughton Public Schools. At First Student, our Dispatchers are a constant reflection of our commitment to safety and customer service. The Dispatcher is responsible for coordinating daily bus operations, supporting the on-time performance of routes, and providing frontline guidance to drivers and monitors. This important operational position serves as a key communication link between drivers, location leadership, families, and Stoughton Public Schools.
Pay and schedule
- $25.00 per hour
- Monday through Friday, 6:00 a.m. to 5:00 p.m. (10 working hours per day)
- Full-time
Why join First Student?
- $25.00 per hour
- Consistent Monday through Friday schedule
- Tremendous career advancement opportunities across North America
- Training and professional development opportunities
- Positive, supportive, and rewarding work environment
- Opportunity to make a direct impact on students, families, and the Stoughton community
Benefits
New hourly employees are eligible for Health and Welfare benefits and the First Student 401(k) Plan on the first day of the calendar month on or after 30 days of employment. Benefits include:
- Multiple medical and prescription plan options through UnitedHealthcare and Surest
- Cigna Dental HMO and PPO options
- VSP vision plan options
- Company-provided life insurance benefit of $10,000
- Company-provided accidental death and dismemberment insurance benefit of $10,000
- Company-provided short-term disability coverage equal to 70% of pay, up to $750 per week
- Voluntary short-term and long-term disability options
- Voluntary life and accidental death and dismemberment insurance for employees and eligible dependents
- Health Savings Account options for eligible employees, including up to a $1,000 company match when enrolled in the UHC Yellow Plan
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Voluntary Aflac Critical Illness, Hospital Indemnity, and Accident plans
- First Student 401(k) retirement plan through Fidelity — after one year of service, the company provides a 50% match on the first 6% of contributions
Responsibilities
- Oversee daily routes, driver assignments, and bus scheduling
- Help ensure routes are covered and operating on time
- Counsel, coach, and provide frontline support to drivers and monitors
- Handle heavy telephone and radio traffic in a calm and professional manner
- Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager
- Serve as a primary communication liaison with Stoughton Public Schools
- Communicate route delays, service issues, and schedule changes to the appropriate contacts
- Provide solutions to student drop-off and pick-up concerns
- Assist with charter reservations, billing, driver payroll, or related administrative responsibilities when assigned
- Perform backup driver duties or miscellaneous clerical responsibilities as needed
- Complete assigned special projects
- Assist with the supervision and coordination of day-to-day transportation operations
- Maintain accurate dispatch logs, route information, and operational records
- Support compliance with company policies, safety expectations, and applicable transportation requirements
Experience and skills required
- Three to five years of relevant experience
- High school diploma or equivalent
- Previous transportation, terminal operations, dispatch, or professional driving experience
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to remain calm and professional while managing multiple priorities
- Ability to deliver results under time constraints and deadlines
- Strong organizational and problem-solving skills
- Computer literacy and the ability to work with email, spreadsheets, and transportation systems
- Dependable attendance and punctuality
- Ability to work Monday through Friday from 6:00 a.m. to 5:00 p.m., for 10 working hours per day
- This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.