Dispatcher

About the Company

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. has over 42 years of experience serving residential homeowners in Northern Virginia, Southern Maryland, and DC. With more than 750 team members, the company delivers comfort, safety, and peace of mind to thousands of customers each year.

Responsibilities

• Strategically schedule and dispatch field technicians for service calls and projects.
• Prioritize incoming requests based on urgency, location, and technician availability.
• Communicate with customers to confirm appointments, provide updates, and deliver top‑tier service.
• Work closely with internal teams to allocate resources for emergency or high‑priority calls.
• Track technician progress throughout the day and adjust schedules as needed.
• Maintain accurate, up‑to‑date records of service calls, technician activity, and workflow changes.

Requirements

• Previous experience in dispatching, scheduling, or a similar coordination role.
• Strong multitasking and organizational abilities.
• Excellent communication skills with a customer‑first mindset.
• Ability to stay focused and effective in a fast‑moving, deadline‑driven environment.
• High attention to detail and accuracy.

Skills

• Comfort with dispatching or scheduling software (ServiceTitan experience is a plus).

Benefits

• Company‑paid Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Company‑paid Long‑Term Disability and Life Insurance.
• Short‑term disability and voluntary life insurance options.
• Generous PTO and paid holidays.
• Ongoing training, development, and advancement opportunities.

Pay

USD $18.00 – $23.00 per hour (annualized rates shown).