Dispatcher

Job Summary

The Security and Emergency Services department at Wind Crest by Erickson Senior Living is seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. The role involves dispatching both emergency and routine calls for service, building rapport with residents and visitors, and providing personalized customer service and hospitality.

What You Will Need

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
• Effective communication skills with residents, visitors, and staff at all levels

What You Will Do

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Maintain the Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

Compensation and Benefits

Compensation: $20.00 - $22.00, based on experience
Pay Schedule: Bi-Weekly

• A culture of diversity, inclusion, equity and belonging
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!