Dispatcher

Responsibilities

• Scheduling and dispatching HVAC Service and Electrical Technicians
• Optimizing routes
• Answering incoming phone calls (existing customers)
• Providing exceptional customer service
• Making sure all ticket information is entered in the computer correctly
• Creating dispatch numbers for all parts ordered
• Following up on part orders
• Scheduling appointments for part installation

Requirements

• A minimum of two years of office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software
• Able to be familiar with Microsoft Excel
• Experience with Service Titan software would be a definite plus
• Able to plan and schedule work rather than just react
• Able to multi-task
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair

Qualifications

• Positive attitude
• A smile in your voice
• A willingness to help

Skills

• Customer service attitude
• Computer skills with a good knowledge of Microsoft Office
• Ability to learn customer service management and scheduling / dispatch software
• Ability to plan and schedule work rather than just react
• Ability to multi-task
• Ability to "think on your feet" to provide customers with needed information for their specific installation or repair

Benefits

• Fun, family-oriented work environment
• Your effort is recognized and greatly appreciated
• Company values each customer and each employee
• Strong teamwork across departments

Pay

$17.00 - $22.00 per hour