Dispatcher

Responsibilities

• Scheduling and dispatching HVAC Service and Electrical Technicians
• Optimizing routes based on incoming data
• Answering incoming phone calls from existing customers
• Providing exceptional customer service
• Making sure all ticket information is entered in the computer correctly
• Creating dispatch numbers for all parts ordered
• Following up on part orders
• Scheduling appointments for part installation

Requirements

• A minimum of two years of office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Strong computer skills with a good knowledge of Microsoft Office
• The ability to learn customer service management and scheduling/dispatch software
• A familiarity with Microsoft Excel
• Experience with Service Titan software would be a definite plus
• The ability to plan and schedule work rather than just react
• The ability to multi-task
• The ability to "think on your feet" to provide customers with needed information for their specific installation or repair
• The ability to work well as part of a team

Qualifications

None specified.

Skills

• Customer service
• Computer skills (Microsoft Office, Service Titan software)
• Routing optimization
• Phone communication
• Part ordering and scheduling
• Teamwork

Benefits

None specified.

Pay

$17.00 - $22.00 per hour

Schedule

Monday-Friday from 8 am- 5 pm. Additional hours may occasionally be available when other Dispatchers call out, such as on holidays.