Dispatcher

Responsibilities

• Review and optimize routes for HVAC Service and Electrical Technicians
• Answer incoming phone calls from existing customers
• Provide exceptional customer service
• Enter ticket information correctly into the computer system
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Requirements

• A minimum of two years of office/customer service experience (preferred with dispatch experience)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Strong computer skills with a good knowledge of Microsoft Office
• The ability to learn customer service management and scheduling/dispatch software
• Familiarity with Microsoft Excel
• Experience with Service Titan software (a definite plus)
• The ability to plan and schedule work rather than just react
• The ability to multi-task
• The ability to "think on your feet" to provide customers with needed information for their specific installation or repair
• The ability to work well as part of a team

Qualifications

This position requires a minimum of two years of office/customer service experience (preferred with dispatch experience).

Skills

• Customer service attitude
• Computer skills with a good knowledge of Microsoft Office
• The ability to learn customer service management and scheduling/dispatch software
• Experience with Service Titan software (a definite plus)
• The ability to plan and schedule work rather than just react
• The ability to multi-task
• The ability to "think on your feet" to provide customers with needed information for their specific installation or repair

Benefits

We offer competitive salary.

Pay

$17.00 - $22.00 per hour

Schedule

Full-time, Monday-Friday from 8 am- 5 pm. Additional hours may occasionally be available when other Dispatchers call out, such as on holidays.