Dispatcher

Location: Goodlettsville, TN • Full-time and part-time positions available

About Ambulnz by DocGo

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high-quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

• Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
• Coordinate the work and activities of EMTs.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors, and the public.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide top-tier customer service to medical facilities, the public, and our EMTs.
• Gather patient billing information and appropriate billing signatures.
• Maintain professional demeanor in the office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
• Intake a large call volume, triage to determine appropriate level of care, and coordinate transport.
• Perform other duties as required or assigned.

Requirements

• High school diploma or general education degree (GED).
• Proven experience as a dispatcher in a relevant field (EMS/Clinical background is preferred).
• Tech-savvy with knowledge of computer-aided dispatch software (CAD).
• Fast typing (30 words/minute).
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.
• Be flexible as emergency services operate on a 24-hour clock—your work shift schedule may vary due to the nature of the business.

Preferred Qualifications

• Emergency medical technician training and certification.

Pay

$20 - $24 per hour based on experience

Schedule

• Day Shift or Night Shift

Benefits

• Competitive compensation and benefits package (with company contribution).
• Flexible schedules.
• Paid time off.