Dispatcher

Job Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means
• Create a shipping schedule that maintains accountability of all outgoing and incoming shipments
• Work closely with company trucking fleet and outside haulers to meet delivery times and comply with delivery requirements as per customer needs
• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
• Build rapport with others including team members, drivers, vendors, sales team, operations team and customers
• Be customer focused and remain focused under stressful conditions and in a fast-paced environment
• Understand AZ DOT/DMV regulations that pertain to shipping and transportation of building products via truck
• Possess the ability to work with tracking and scheduling software and learn new programs as they are introduced
• Able to act quickly and creatively to solve problems; work independently and make decisions
• Show a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required
• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
• Available to work overtime, nights and weekends when necessary

Job Requirements

• Minimum high school/general education degree (GED) required
• Previous related experience in building materials dispatch or transportation industry preferred
• Knowledge of masonry and hardscapes products, building materials, and cements is preferred
• Computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to learn new computer skills
• SAP knowledge a plus
• Excellent verbal and mathematical skills
• Read and understand maps and use mapping tools