Dispatcher

About the role

Open to current Community Transit and Transdev employees only. Posting open until July 27th at 11:59 p.m.

Essential Duties

• Enter data into computer.
• Communicate with employees by email in a professional manner, maintaining confidentiality of sensitive information.
• Respond to operator questions about routes and assignments.
• Explain relevant procedures.
• Stay current on all department procedures.
• Understand and apply rules and guidelines fairly and consistently.
• Facilitate inter- and intra-agency communications.
• Provide input to management.
• Retrieve DVR footage, transfer footage to other mediums, and accurately log tape pull requests.
• Open Mobile Operations Center when required.
• Fill open work needs by assessing the quantity of work needing coverage and matching with available staff.
• Maintain attendance records and prepare for staff shortages.
• Receive and relay board and overtime schedules to coach operators by phone.
• Distribute mail and other company documents to coach operators.
• Control distribution of relief driver keys.
• Inspect and ensure operator uniform standards are met.
• Receive, log and prepare lost and found items for delivery to the Ride Store.
• Monitor and enter radio traffic data on log sheet.
• Respond to alarms, emergencies, and accident calls from coach operators.
• Respond to radio requests from coach operators, transportation supervisors, transit police, and security staff.
• Receive and log coach numbers. Enter numbers to match appropriate coaches.
• Make connections and public service calls for passengers who are requesting assistance.
• Work with the Advanced Public Transportation System (APTS).
• Stay current on all re-routes that affect the service area.
• Contact Maintenance in the event of mechanical breakdowns.
• Coordinate assignment of new equipment or staff to cover routes as necessary.
• Direct vehicle parking assignments in the yard and ensure vehicles are parking in assigned spaces.
• Coordinate vehicle assignments to assist Maintenance Leads in scheduling work.
• Track vehicle maintenance status.
• Survey the yard frequently throughout the shift to gather and update vehicle inventory, status, and location information.
• Assist operators with coach-related problems in the yard, including facilitating repairs or change-outs.
• Move fleet around on different routes as needed, to rotate high/low mileage routes between like vehicles.
• Assign coaches to routes daily, ensuring appropriate vehicle type is assigned based on route and operational requirements.
• Enter data and maintain coach assignments in software system.
• Inspect and log vehicle damage reported in the yard.
• Maintain non-revenue vehicle assignments for coach operators and supervisors.
• Pull and download video recordings.
• Perform other duties of a similar nature or level.

Requirements

• One year of experience in an environment dealing with critical or emergency situations.
• One year of experience working with computer applications including word processing and email.
• Ability to work weekdays, weekends, and holidays in varying shifts and for extended hours.
• Valid Washington State Driver’s License. Must obtain a valid Washington State Commercial Driver’s License Class B or A, with passenger endorsement and with airbrake restriction removed, within six months of hire date.
• Ability to maintain regular and reliable attendance.
• An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Operation of basic office machines and computers.
• Transportation operations and practices.
• English language, verbal and written, sufficient to read, understand, retain, and convey information.
• Geographical knowledge of the Snohomish County region.

Skills Requirements

• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission.
• Inspiring and fostering team commitment, pride, and trust.
• Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
• Basic computer functions and using and learning various software programs.
• Understanding and giving clear, concise written and verbal directions and information.
• Data entry with high accuracy.
• Strong interpersonal skills in working with a diverse population.
• Effective written communication, including composition and grammar, for preparing daily reports, incident reports, emails, and memos.
• Exercising good judgment in stressful situations.
• Function effectively as a member of a team.
• Effectively manage multiple priorities in a high stress environment.
• Focus and concentration.
• Resolving problems and making process improvements.

Preferred Skills And Knowledge

• One year of experience in a fast-paced customer service or dispatch environment, requiring independent judgment.
• Working Conditions
• Work is performed both in an office environment and outside, and requires the use of office equipment and technology.
• You may also be required to lift and carry materials up to 20 pounds occasionally, and up to 10 pounds frequently.
• You may also be exposed to automotive fumes, odors, and dust, and may need to complete tasks in noisy environments and varying weather conditions for extended periods of time.