Dispatcher

About the role

Coach USA, one of the largest transportation companies in North America, is hiring a full time 2nd & 3rd shift Dispatcher at its Janesville, WI location. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customer calls in a fast-paced environment. Must have computer experience and excellent customer service skills. All applicants must be dependable and willing to work a flexible schedule.

Responsibilities

• Complete and monitor daily check-in process, including verifying driver credentials and compliance hours.
• Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
• Prepare documents and verify accuracy of work orders for driver assignments.
• Responsible for creating daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager
• Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team.
• Report and track lost and found items.
• Resolve customers inquiries and complaints via phone, email, mail, and in person.
• Assist customers with ticket sales and inquiries.

Requirements

• Proven customer service experience
• Willingness to learn and demonstrate knowledge of the following: DOT hours of service and regulation; 2-way radio, GPS monitoring systems; and operations system.
• Strong organizational and time management skills
• Able to work and troubleshoot in a fast-paced environment.
• Must be able to work individually and with a team.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills

Preferred Qualifications

• Ability to obtain and maintain a Commercial Driver’s License (CDL) “B” with a “P” endorsement