Dispatcher

Position Purpose/Summary

Responsible for responding to emergency and non-emergency calls received thru the enhanced 911 system, in accordance with established procedures. Performs a full range of radio and telephone operational duties in a 24-hour facility. Keeps official records and assists in the administration of the standard operating policies and procedures in the dispatch center.

Essential Functions

• Complies with all state and federal dispatch standards for telecommunications.
• Maintains log on radio and telephone communications, location of personnel, in the event of an emergency situation.
• Maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information.
• Maintains Dispatch Center work area and equipment according to department standards and reports any deficiencies to their immediate supervisor.

Knowledge, Skills, And Abilities

• Considerable knowledge of City streets and locations.
• Must be able to evaluate emergency situations and make decisions under pressure.
• Must be able to print legibly so report entries can be easily interpreted.
• Considerable knowledge of procedures in operating communication equipment.
• Ability to follow chain of command in Communications Center in accordance with department policies and procedures.
• Willingness and or ability to work holidays/weekends and work irregular duty assignments.
• Interpersonal skills as applied to interaction with coworkers, supervisor, the general public, sufficient to exchange or convey information and to receive work direction.
• Ability to interpret Police/Fire Department rules and regulations and ability to explain such rules to the general public.
• Ability to maintain confidential information.

Education And Experience

• High school diploma or equivalent.
• Two years of responsible full-time working experience.
• Minimum of one year of experience in operating communications equipment including, but not limited to, multi-line phones, computers, or two-way radios.