Dispatcher

About the role

The Dispatcher provides exceptional service by coordinating and handling inquiries of client and vendor needs. This role serves as the interface between clients and vendors, requiring a friendly and professional demeanor, strong customer service skills, and the ability to work both independently and as part of a team.

Schedule

11:00 AM – 7:00 PM, Monday – Friday

Responsibilities

• Provides the highest level of service to customers and vendors, offering detailed information on available services to help them make informed decisions.
• Analyzes customer requests and makes recommendations based on specific needs, ensuring realistic expectations to promote customer loyalty.
• Takes ownership of processes from start to finish, proactively communicating with vendors, resolving issues, and adapting communication methods to align with client needs.
• Proactively engages with vendors, providing updates, following up, and informing them of any status changes.
• Stays informed about product and service enhancements, system updates, and regulatory changes to maximize efficiency and productivity.
• Maintains accurate vendor records in a proprietary database, ensuring data integrity and productivity.
• Thrives in a fast-paced, dynamic environment, performing multiple tasks and navigating systems simultaneously.
• Ensures dispatched vendors have all necessary information and points of contact when contracted for a job.
• Performs other duties as assigned.

Requirements

• Teamwork: Collaborates effectively with others.
• Communication: Presents and communicates information clearly, both verbally and in writing, adapting to different communication styles.
• Problem Solving: Analyzes information, suggests resolutions, and understands client needs.
• Organizing and Executing: Demonstrates strong attention to detail, quality orientation, and the ability to deliver results while meeting customer expectations.
• Initiative: Takes ownership of processes, identifies opportunities for enhancements, seeks information, and acts in a timely manner.
• Adapting and Coping: Adapts to change and responds effectively to pressures and setbacks.
• Expertise: Learns systems, products, and processes quickly and stays informed about regulatory changes.

Qualifications

• High School Diploma or associate degree preferred, with two years of relevant experience (or equivalent).
• Experience in logistics, waste, or environmental services is a plus.

Skills

• Fluent in English with strong communication and interpersonal skills; able to articulate clearly and concisely in a professional and hospitable manner.
• Fluency in a second language is highly desirable.
• Excellent organizational and time management skills; able to adhere to deadlines, adapt to changing circumstances, and handle high volume while maintaining attention to detail.
• Strong problem-solving skills; analyzes information, applies expertise, and provides solutions.
• Self-starter with a desire to take ownership and demonstrate commitment to the role.
• Proficient with computer software, aptitude for learning new programs, and commitment to data integrity.

Working Conditions

Office environment with exposure to computer screens and close collaboration with others in an open office setting.