Dispatcher

This is a full-time, non-exempt level position reporting to the Dispatch Manager, based in the office in Anthem, AZ.

Responsibilities

• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow-up
• Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent
• Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, executing processes even if challenged by a technician or peer
• Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues
• Alert managers as processes or expectations fail to be met

Requirements

• Minimum of 2 years of versatile Dispatch experience
• Minimum of 45 wpm, and manage multiple computer screens
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner
• Strong Phone and Interpersonal Skills
• Computer literacy and Data Entry Skills
• Ability to interpret city/county maps

Benefits

• Competitive pay with bonus and commission opportunities
• Comprehensive benefits: Medical, Dental, Vision insurance
• 401K retirement plan with partial company match
• Life insurance coverage
• Paid vacation and holidays
• Company events
• Opportunities for career growth and continued training

Pay

$24 USD - $27 USD per hour

Work Conditions

• Operates in an office environment and requires the ability to remain in a stationary position for extended periods of time
• Frequently operates a computer and other standard office equipment
• Occasionally moves items up to 20 pounds
• Ability to communicate and exchange accurate information with internal and external stakeholders is required
• Must be able to work under centrally controlled fluorescent lighting
• Reasonable accommodations may be made to perform essential functions

About Champions Group

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long-term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating.