Dispatcher

Central Plumbing is seeking a Dispatcher to join our team in Baton Rouge, Louisiana. This role coordinates daily service operations, schedules technicians, manages incoming customer requests, and ensures efficient communication between customers, field technicians, and leadership. The ideal candidate will be organized, customer-focused, detail-oriented, and thrive in a fast-paced environment.

Responsibilities

• Manage and coordinate daily schedules for plumbing service technicians.
• Dispatch technicians to service calls based on availability, location, skill set, and priority.
• Answer inbound customer calls and schedule service appointments.
• Communicate appointment updates, delays, and technician arrival windows to customers.
• Monitor technician progress throughout the day and adjust schedules as necessary to maximize efficiency.
• Coordinate emergency service requests and same-day appointments.
• Maintain accurate job information and customer records within Service Titan.
• Assist with membership scheduling, follow-up appointments, and warranty work.
• Collaborate with technicians, managers, and office staff to ensure smooth daily operations.

Requirements

• High school diploma or GED required.
• Minimum of 1 year of experience in dispatching, scheduling, customer service, call center operations, or administrative support.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and computer-based scheduling systems.

Skills

• Strong attention to detail and follow-through.
• Ability to work independently and collaboratively.
• Strong customer service and communication skills.
• Ability to prioritize competing demands and meet deadlines.
• Professionalism and sound decision-making skills.
• Ability to remain calm and effective during high-volume periods and schedule changes.
• Strong time management and multitasking abilities.

Preferred Skills

• Experience in plumbing, HVAC, home services, construction, or multi-location operations.
• Experience with ServiceTitan or similar dispatching software.
• Bilingual abilities are a plus.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Development & Training Opportunities

At Central Plumbing, we are committed to investing in our employees and creating opportunities for growth and success. We foster a culture built on accountability, teamwork, customer service, and continuous improvement.