Dispatcher

About the role

CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. The dispatcher will handle incoming and outgoing communication with customers, drivers, and internal departments. The ideal candidate will possess strong organizational skills, the ability to multitask, and respond to customer complaints and conflict in a professional and effective manner. Experience with rail, steamship, port, or freight forwarder companies and an understanding of bookings and swings is ideal.

Responsibilities

• Dispatch and plan drivers for local intermodal/drayage operation.
• Ensure all customer requests are processed and received, including orders and pickup requests.
• Trace containers on rail websites to verify container locations, LFD, storage, and rail billing.
• Build strong relationships with drivers and customers.
• Track and trace shipments for on-time performance and communicate status to the customer.
• Maintain a customer service attitude and provide excellent service.
• Enter and update data in company dispatch software for accuracy.
• Work and collaborate with other company departments.

Requirements

• At least 1 year of current dispatching experience.
• High School Diploma/GED required.
• Experience with “live dispatch functions”.
• TMW or McLeod experience desired.
• E-log, automated workflow, and form messaging experience highly desired.
• Tanker or ISO Experience.
• Knowledge and understanding of DOT, HOS, and FMCSA standards.

Benefits

• Weekly Pay.
• Medical Insurance - Two Plan Options.
• Vitality Medical Insurance discount program.
• Dental Plan & Vision Benefits.
• Paid Time Off (PTO).
• 8 Paid Holidays + 1 Floater Holiday.
• Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option after 1 year of service.
• Short Term/Long Term disability core benefits + buy up options.
• $25,000 Life insurance core benefit + buy up options.
• Accidental Death & Dismemberment Insurance (AD&D).
• Critical Illness and Accident Insurance.
• Flexible Spending Account (FSA) & Dependent Care FSA after 1 year of service.
• Tuition Reimbursement program after 1 year of service.

Schedule

Monday - Friday / Day Shift

Location: 4750 S. Merrimac Ave. Chicago, IL 60638