Dispatcher

Casteel Heating, Cooling, Plumbing, and Electrical is seeking a Dispatcher.

Schedule

Sunday - Thursday, 10:00 AM - 7:00 PM

Pay

$18 to $22.00 per hour, plus bonus potential

Benefits

• Consistent weekly schedule
• Opportunity for career growth
• Continued training and development
• Work/life balance
• Family environment

Responsibilities

Primary job function: Maintain the Service Technicians, Plumbers, and Electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.

• Coordinate scheduled calls
• Receive emergency and non-emergency calls
• Dispatch Service Technicians, one call at a time
• Maintain the dispatch board/schedule
• Monitor the route and status of technicians to coordinate and prioritize their schedule
• Prioritize calls according to urgency and importance
• Forecast workload 2-3 days out
• Provide technicians with information about orders, traffic, obstacles, and requirements
• Forward list of parts needed by a technician to the parts department
• Update customer files as information is received
• Confirm all calls for the following day

Requirements

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guidelines for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• High school diploma