DISPATCHER

Duties/Responsibilities

• Communicating with schools, parents, drivers and aides;
• Answer telephone inquiries and communicate on two-way radio;
• Aid manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day;
• Assigns substitute drivers, as needed;
• Plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc. using software and maps;
• Observe and track route timing;
• Aid in developing routes, busloads, bus stops and schedules when necessary;
• Read and follow established School District contracts;
• Report concerns, violations or issues to the Operations Manager or Supervisor;
• Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;
• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law;
• Aid the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping;
• Handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route;
• Be on-call for emergencies and weekends as needed;
• Work closely with Operations, Safety, Training and Fleet Maintenance departments;
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general;
• Aid manager in monthly billing, payroll, account receivables, account payables and month end requirements;
• Aid manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel;
• Aid manager in disciplinary matters and overseeing yearly road test evaluations;
• Aid manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings;
• Carry out all STA policies and State & Federal applicable regulation.

Requirements

• Excellent Customer Service Skills and Interpersonal Skills;
• Intermediate Computer skills including entire Microsoft office suite;
• Ability to learn new skills, systems and software;
• Ability to prioritize tasks;
• Thrive in a fast-past environment;
• Comprehend and follow oral and written instructions;
• Establish and maintain effective working relationships with supervisor and co-workers;
• Deal with problems and find solutions;
• Must have knowledge of Federal and State regulations;
• Proficient reading, writing, grammar, and mathematics skills;
• State-Required Commercial Drivers License with Passenger and School Bus Endorsements;
• State specific requirements: State of California Class B Commercial Drivers License with Passenger Endorsement, State of California special Drivers Certificate for School Bus, Current report of Physical Examination (DL51 and DL51A), Current report of Driver Physical Examination;
• Demonstrated proficiency in the operation of assigned vehicles;
• May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditions;
• Ability to safely operate a motor vehicle as evidenced by a good driving record;
• Physically able to perform the essential functions of the job;
• Physical Tasks: Climbing, Rarely Walking, Occasionally Pushing/Pulling, Rarely Reaching, Rarely Repetitive Motions, Frequently Sitting, Frequently Talking, Frequently Seeing, Frequently Hearing, Frequently Stooping/ Stretching, Occasionally Standing, Occasionally Lifting, Occasionally Combination of Above, Rarely Frequency Rarely (1% of the time or less), Occasionally (2-15% of the time), Regularly (16-40% of the time), Frequently (41-100% of the time)

Qualifications

• High School Diploma or equivalent;
• Basic knowledge of radio dispatch equipment;
• Six months to one year related experience and/or training; or equivalent combination of education and experience;
• At least 1 year experience in Customer Service position;
• Valid CDL or ability and willingness to obtain one within 90 days of employment;
• Must be at least 21 years of age with 3 years of driving experience;
• Certificate of training in first aid and CPR, if required by local contract;
• A first aid endorsement on the special driver’s certificate or a certificate of training in first aid and a certificate of training for CPR, if required by local contract;