DISPATCHER

Duties/Responsibilities

• Communicating with schools, parents, drivers and aides;
• Answers telephone inquiries and communicate on two-way radio;
• Ensures employees report to work as scheduled and complete and file paperwork;
• Ensures all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc.
• Observes and tracks route timing; assists in developing routes, busloads, bus stops and schedules when necessary;
• Reads and follows established School District contracts;
• Reports concerns, violations or issues to the Operations Manager or Supervisor;
• Keeps records and submits reports; including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data; daily vehicle inspection and buses are cleaned daily as required by law;
• Aids the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping;
• Be on-call for emergencies and weekends as needed; drives a bus as needed;
• Works closely with Operations, Safety, Training and Fleet Maintenance departments;
• Follows company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general;
• Aids the manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel;
• Aids the manager in all driver disciplinary matters and oversees yearly road test evaluations;
• Aids the manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings;
• Responsible for carrying out all STA policies and State & Federal applicable regulation.

Knowledge and Implementation

• Knowledge and implementation of contents of School District contracts;
• Communicating with schools regarding calendars, complaints, bus incidents;
• Aid the manager in development of charter business during non-school days and summer months.

Required Skills/Abilities

• Excellent Customer Service Skills and Interpersonal Skills;
• Intermediate Computer skills including entire Microsoft office suite;
• Ability to learn new skills, systems and software;
• Ability to prioritize tasks;
• Thrives in a fast-paced environment;
• Comprehends and follows oral and written instructions;
• Establishes and maintains effective working relationships with supervisor and co-workers;
• Deals with problems and finds solutions;
• Must have knowledge of Federal and State regulations;
• Proficient reading, writing, grammar, and mathematics skills;
• State-Required Commercial Drivers License with Passenger and School Bus Endorsements;
• Current report of Driver Physical Examination;
• Demonstrated proficiency in the operation of assigned vehicles. May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditions;
• Safety of operating a motor vehicle as evidenced by a good driving record;
• Physically performs the essential functions of the job while being exposed to heat, cold, wet and/or humid weather conditions;
• Attends work on a regular and dependable basis;
• Successfully passes state and/or federal required Background Checks;
• Complies with all policies and procedures established by company.

Education And Experience

• High School Diploma or equivalent;
• Six months to one year related experience and/or training; or equivalent combination of education and experience;
• At least 1 year experience in Customer Service position;
• Valid CDL or ability and willingness to obtain one within 90 days of employment;
• Must be at least 21 years of age with 3 years of driving experience;
• STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning, military are strongly encouraged to apply.