Dispatcher

Duties/Responsibilities

• Communicating with schools, parents, drivers and aides
• Answer telephone inquiries and communicate on two-way radio
• Aid manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc.
• Observe and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessary
• Read and follow established School District contracts
• Report concerns, violations or issues to the Operations Manager or Supervisor
• Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;
• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law
• Aid the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping
• Handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route
• Be on-call for emergencies and weekends as needed; Work closely with Operations, Safety, Training and Fleet Maintenance departments
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general
• Aid manager with monthly billing, payroll, account receivables, account payables and month end requirements
• May assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel
• Aid manager in disciplinary matters and overseeing yearly road test evaluations
• Aid manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings
• Responsible for carrying out all STA policies and State & Federal applicable regulation
• Knowledge and implementation of contents of School District contracts
• Communicating with schools regarding calendars, complaints, bus incidents
• Aid manager in development of charter business during non-school days and summer months

Qualifications

• High School Diploma or equivalent
• Basic knowledge of radio dispatch equipment
• 1+ years related experience and/or training; or equivalent combination of education and experience