Dispatcher

Overview

We are seeking a dedicated and detail-oriented Dispatcher and Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will leverage your knowledge of transportation management systems and logistics to assist with inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for delivering top-notch service.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions.
• Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival.
• Input data accurately into multiple cloud-based systems for efficient record-keeping.
• Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette.
• Analyze customer needs and provide tailored solutions to enhance service delivery.
• Maintain organized records of customer interactions and transactions for future reference.

Qualifications

• Proficiency in transportation management systems and logistics is preferred.
• Strong analysis skills with the ability to assess situations quickly and provide effective solutions.
• Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
• Typing proficiency with attention to detail for accurate data entry.
• Ability to work collaboratively in a team environment while managing individual responsibilities effectively.
• Previous experience in customer service or related fields is highly desirable.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule

Monday–Friday, 8:00 AM–5:00 PM