Dispatcher

About the Role

Berkeys Plumbing, A/C & Electrical is looking for an experienced Dispatcher who thrives in a fast-paced environment and knows how to keep a busy field-service operation moving. This is more than assigning calls. Our Dispatchers play a critical role in maximizing technician productivity, improving route efficiency, protecting the customer experience, and helping our HVAC, Plumbing, and Electrical teams succeed every day.

What You'll Do

As a Dispatcher, you'll take ownership of the daily dispatch board and make real-time decisions throughout the day to keep our field teams productive and our customers informed.

• Manage and optimize the daily dispatch board for HVAC, Plumbing, and Electrical technicians
• Assign and move calls based on urgency, location, technician skill set, workload, and customer commitments
• Keep technicians moving efficiently from one call to the next while minimizing unnecessary downtime
• Monitor technician status, travel time, job progress, delays, and schedule capacity throughout the day
• Review upcoming appointments and prepare future calls to support staffing and capacity
• Review job information before dispatch to ensure technicians have accurate customer, equipment, service, and appointment details
• Quickly adjust schedules and routes when emergencies, cancellations, traffic, extended jobs, or other unexpected changes occur
• Communicate schedule changes, delays, and arrival updates professionally with customers
• Partner closely with technicians, Customer Service, and department leaders to resolve scheduling and operational challenges
• Maintain accurate dispatch notes, technician assignments, call statuses, and follow-up information in ServiceTitan
• Identify potential service emergencies, capacity concerns, and customer escalations and ensure they're handled appropriately

Qualifications

• High school diploma or GED required
• ServiceTitan dispatch experience required
• 3+ years of dispatch, scheduling, call-center, or related experience preferred
• Previous experience dispatching field-service technicians strongly preferred
• HVAC, Plumbing, Electrical, Home Services, or similar field-service industry experience preferred
• Experience managing a high-volume dispatch board and multiple service areas strongly preferred
• Strong organizational, prioritization, and problem-solving skills
• Ability to make sound decisions quickly in a changing environment
• Excellent written and verbal communication skills
• Strong attention to detail and accurate documentation
• Comfortable navigating multiple systems and screens simultaneously
• Ability to work full-time in office in Southlake

Technology You'll Use

You'll work heavily in ServiceTitan, including dispatch, scheduling, customer, and technician-management functions. You'll also utilize phone systems, chat platforms, mapping tools, electronic communication systems, and Microsoft Office.

Why Berkeys

Berkeys Plumbing, A/C & Electrical has been serving homeowners throughout DFW since 1975. Today, our 200+ team members work together to provide exceptional HVAC, Plumbing, and Electrical service across the Metroplex. We're proud to have been recognized as a Top 100 Workplace in DFW in 2023, 2024, and 2026. At Berkeys, you'll join an established home-services organization where Dispatch plays an important role in the success of our technicians, customers, and overall operation.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• 7 Paid Holidays
• Birthday PTO
• Ongoing training and professional development
• Opportunities for career growth
• Employee recognition and appreciation programs
• A team-oriented culture built around our core values of Trust, Care & Growth

Compensation

$18-20/hour DOE