Dispatcher
Bee's Plumbing and Heating · Renton, WA · 1 wk ago
On-siteManagement$24–$27/hrFull-time
At Bee's Plumbing and Heating, we are your gateway to a rewarding career in the home services industry. We are proud to be a leading provider of plumbing services, sewer solutions, and home heating improvements, offering a culture of excellence, professional growth, cutting-edge technology, and competitive compensation.
About the role
Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.
Responsibilities
- Efficiently schedule and dispatch service calls to field technicians.
- Act as the main point of contact for field teams, customers, and management.
- Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Monitor schedules closely and make real-time adjustments to optimize operations.
- Maintain accurate records of service requests, schedules, and any incidents via Service Titan.
- Coordinate emergency response efforts when necessary.
- Ensure efficient allocation of resources to meet operational demands.
- Work closely with other departments to streamline processes and improve service delivery.
Requirements
- 2+ years of dispatching experience.
- Call center experience is highly preferred.
- HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in basic computer applications and call center software.
- Service Titan experience is a plus.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with company match.
- Generous vacation, holidays, and sick leave.
- Ongoing opportunities for professional growth and advancement.
- A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
Pay
$24—$27 USD per hour
Schedule
Open availability between Monday–Friday: 6:00 am – 8:30 pm, Saturday & Sunday: 7:00 am – 8:00 pm.