Dispatcher

Baker Brothers Plumbing, Air & Electric is one of the fastest-growing Plumbing, HVAC, and Electrical companies in the DFW Metroplex, named a Top 100 Places to Work by the Dallas Morning News five times. We are seeking a Dispatcher for our Mesquite location to join our team of creative and energetic employees dedicated to delivering the best customer service experience every day.

About the role

Our dispatchers schedule and dispatch home services repair, installation, and maintenance technicians to customer locations for service and repair.

Responsibilities

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Requirements

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred.
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

Benefits

• Market value compensation.
• Robust PTO plan.
• Health, vision, and dental plans for you and your family (company provides contribution toward group health benefits).
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability.
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft.
• Continuous training for professional development.
• Dynamic, collaborative, and fun work environment.
• Coached and supported career growth.
• Employee Engagement and Employee Recognition Program.