Dispatcher

Position Overview

Avalon Transportation is looking for a skilled Dispatcher to manage our fleet and ensure top-notch customer service. As Dispatcher for Avalon Transportation, you are a key role player in ensuring on-time pickup of all customers and maintaining real-time awareness of vehicle locations. You’ll keep the dispatch screen updated and communicate up-to-the-minute changes to drivers and relevant team members. Your role includes overseeing vehicle check-ins and check-outs, and handling customer calls and road, vehicle and driver issues. Excellent customer service skills, effective communication, and the ability to multitask in a busy environment are essential.

Responsibilities

• Act as primary liaison between Operations and Maintenance
• Schedule Drivers and Vehicles
• Communicate with Drivers regarding schedule, vehicle assignment, and customer needs
• Verify Hours of Service and Fit for Duty Requirements
• Record on-time, tardiness, call-offs, and operator issues
• Coordinate last minute changes with Sales, Maintenance and Drivers
• Solve daily issues with schedule changes, driver issues, traffic, and bus conditions
• Provide concierge-grade customer service to customers
• Update and monitor GPS route/equipment status
• Monitor on-time performance
• Audit Driver credentials + logs

Qualifications

• Experience in the transportation industry or relevant training
• Experience in the Charter bus industry a plus!
• Knowledge of safety rules, Hours of Service, federal and state regulations for commercial transportation
• Minimum 1-year experience dispatching in the transportation industry
• Strong communication skills
• Ability to multitask and prioritize work
• Ability to understand the cause/effect of decisions and how they impact the operation
• Available on weekends, holidays, days and nights, and work flexible shifts
• Exemplary communication and customer service skills
• Knowledgeable in data entry, internet usage, email, Microsoft Office and web-based routing/GPS platforms
• CDL License (Preferred)

Benefits

• 401(k)
• Medical, Dental & Vision insurance
• Paid vacation, sick leave & holiday

Pay and Schedule

The pay for this position is $22.00, based on experience. The schedule is 1st shift, Sunday – Thursday, 4:00am – 1:00pm.

Location

Irving, TX - 7650 Esters Blvd Irving, TX 75063