Dispatcher

Pay: $18.00 - $20.00 per hour Your Next Career Move Starts Here! Become a Dispatcher at Avalon Transportation and enjoy a fulfilling role with competitive pay, comprehensive benefits, and the opportunity to make a real impact. Join us today! Position Overview As Dispatcher for Avalon Transportation, you are a key role player in ensuring on-time pickup of all customers and maintaining real-time awareness of vehicle locations. You’ll keep the dispatch screen updated and communicate up-to-the-minute changes to drivers and relevant team members. Your role includes overseeing vehicle check-ins and check-outs, and handling customer calls and road, vehicle and driver issues. Excellent customer service skills, effective communication, and the ability to multitask in a busy environment are essential. Your familiarity with airports, hotels, and entertainment venues, along with significant dispatch and customer service experience will help you excel in delivering the best possible Customer and Driver experiences. Responsibilities Act as primary liaison between Operations and MaintenanceSchedule Drivers and VehiclesCommunicate with Drivers regarding schedule, vehicle assignment, and customer needsVerify Hours of Service and Fit for Duty RequirementsRecord on-time, tardiness, call-offs, and operator issuesCoordinate last-minute changes with Sales, Maintenance and DriversSolve daily issues with schedule changes, driver issues, traffic, and bus conditionsProvide concierge-grade customer service to customersUpdate and monitor GPS route/equipment statusMonitor on-time performanceAudit Driver credentials + logs Qualifications Experience in the transportation industry or relevant training. Experience in the Charter bus industry a plus!Knowledge of safety rules, Hours of Service, federal and state regulations for commercial transportationMinimum 1-year experience of dispatching in the transportation industryStrong English and communication skillsAbility to multitask and prioritize workAbility to understand the cause/effect of decisions and how they impact the operationAvailable on weekends, holidays, days and nights, and work flexible shiftsExemplary communication and customer service skillsKnowledgeable in data entry, internet usage, email, Microsoft Office and web-based routing/GPS platforms Benefits 401(k)Medical, Dental & Vision insurancePaid vacation, sick leave & holiday Location: 3331 Asbury Ave., Charlotte, NC 28206