Dispatcher

Responsibilities and Duties

• Ensure all bookings are dispatched in accordance with company policy.
• Ensure that all customers are picked up in a timely manner.
• Responsible for always knowing the location of all vehicles while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with chauffeurs, lead dispatcher, as well as any other appropriate personnel.
• Oversee the checking in and out of vehicles and equipment while communicating to the appropriate source necessary repairs, damage, loss or abuse of either.
• Interact with office staff, managers, customers and chauffeurs to ensure the accommodation of any special requests pertaining to certain jobs.
• Take customer calls that include reservations, changes, and/or cancellations.
• Handle customer complaints courteously and efficiently while forwarding the call or information to the proper individual(s).
• Report an issue with a reservation, by creating an incident report.
• Cook up rental vehicles when needed.