Dispatcher

Key Responsibilities

• Analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.
• Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.
• Collaborate with sales and service teams to identify upsell opportunities during dispatch.
• Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.
• Assign and route service jobs to technicians based on availability, proximity, and skill level.
• Ensure technicians are fully utilized throughout the day to meet service and revenue targets.
• Communicate effectively with field teams to manage delays, cancellations, and reschedules.
• Maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.
• Resolve scheduling conflicts and customer inquiries with professionalism and urgency.

Data & Reporting

• Use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.
• Provide daily and weekly reports on dispatch performance and revenue impact.

Qualifications

• Proficient in Service Titan or similar service software.
• Must have exceptional attention to detail.
• Strong organizational and time management skills, and ability to prioritize.
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and analytical abilities.